Privacy Policy
Effective Date: November 11, 2025
Protecting your private information is our solemn promise. As your Mitra (Friend), we understand that trust begins with privacy. This policy details what data we collect, how we use it, and your rights regarding that information.
1. Data Collection — The Information We Gather
We collect information from you when you voluntarily provide it to us to fulfill orders, create an account, or sign up for communications.
A. Identifiers & Contact Data
This information allows us to identify and contact you.
Examples: Name, email, phone number, postal address, date of birth (optional for loyalty programs).
B. Transactional & Financial Data
This information is necessary to process your purchase.
Examples: Products purchased, order history, shipping preferences.
Payment Details: We do not store full credit card numbers. All payment processing is conducted securely by a third-party PCI-compliant payment gateway (e.g., Stripe, PayPal).
C. Usage & Technical Data
This information helps us optimize our website experience.
Examples: IP address, browser type and version, pages viewed, time spent on pages, referral source, device identifiers. This is collected via cookies and similar tracking technologies
D. Communication Data
This is any information you share when contacting our customer support team or leaving reviews
Examples: Content of emails, chat transcripts, and phone call notes.
2. How We Use Your Information
| Purpose | How It Helps |
|---|---|
| Order Fulfillment | To process transactions, ship products, and manage returns and exchanges |
| Account Management | To manage your account, provide access to your order history, and ensure proper functionality. |
| Customer Support | To respond to your inquiries, concerns, and requests as your supportive Mitra. |
| Website Improvement | To analyze site traffic and user behavior to optimize site performance and fix bugs. |
| Marketing | To send you promotional emails about new products, sales, and educational content (if you have explicitly opted-in). |
| Legal & Compliance | To prevent fraud, enforce our Terms of Use, and comply with legal obligations. |
3. Data Sharing & Disclosure
We respect your data and confirm that Mitra Ayurveda does not sell, rent, or trade your personal information to third parties for monetary consideration or cross-context behavioral advertising.
We only share your information with trusted third-party service providers who assist us in operating our business:
- Payment Processors: For secure transaction handling.
- Shipping Carriers: (e.g., FedEx, USPS) to deliver your order.
- Analytics Providers: (e.g., Google Analytics) to help us understand website traffic and performance.
- Marketing Platforms: To manage email subscriptions and advertising, where you have provided consent.
These third parties are bound by strict contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.
4. Your Privacy Rights and Choices
You have the following rights regarding the personal information we hold about you:
Right to Access and Correction
You have the right to request a copy of the personal data we hold about you and to ask us to correct any inaccuracies.
Right to Deletion ("Right to be Forgotten")
You have the right to request that we delete your personal data, subject to certain exceptions (such as maintaining records necessary for transaction fulfillment or legal compliance).
Opt-Out of Marketing Communications
You can opt-out of receiving marketing emails from us at any time by clicking the "unsubscribe" link located at the bottom of every marketing email. Please note that even if you opt-out of marketing emails, we will still send you essential transactional emails (e.g., order confirmations, shipping updates).
Cookie Controls
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
5. Security & Updates
We employ reasonable physical, electronic, and procedural safeguards to protect your personal information from loss, misuse, and unauthorized access. While we strive to protect your data, no transmission over the internet can be guaranteed to be 100% secure.
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with a revised "Effective Date.